How to Effectively Confront Any Interpersonal Situation that is Causing You Stress
A crisis psychiatrist for 30 years and former FBI and police hostage negotiation trainer, Dr. Goulston is a now a business advisor, consultant, speaker, trainer, coach, and confidante to CEOs and Board Chairman. In this episode, he talks about two of his books, Just Listen — Discover the Secret to Getting Through to Absolutely Anyone, and his most recent book, Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life, and provides many invaluable communication tips.
Dr. Goulston’s background:
FBI and police hostage negotiation trainer
Crisis psychiatrist for 30 years
UCLA professor of psychiatry for 25 years
Fellow of the American Psychiatric Association
One of America’s Top Psychiatrists 2005, 2006, 2010, 2011 selected by the Consumers’ Research Council of America
Author or co-author of seven books
His book, Just Listen became the top book on listening in the world and top book
at Amacom books for five years
Dr. Goulston’s book, Get Out of Your Own Way, published in 1996, has been in the top five self help books at Amazon for the past five years
Dr. Goulston’s current book, Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life, published in 2015 was a finalist in the Audie Awards 2016 and was featured on Oprah.com.
Contributor to: Harvard Business Review, Business Insider, Fast Company, Huffington Post, Psychology Today, Biz Journals
Former Tribune Media syndicated columnist, Question Mark — Career Advice for the Working Class
Former Senior Editor, CSQ Magazine
Record number of registrants at Citrix webinar (9,200)
Subject of PBS special, “Just Listen with Dr. Mark Goulston”
Frequent guest expert in media including: CNN, Fox News, CBS/NBC/ABC/BBC News, Oprah, Today, NY Times, Wall Street Journal, Fortune, Forbes, Investor’s Business Daily, Los Angeles Times
Co-Host of Zo What Morning weekly radio show
Co-Founder of Heartfelt Leadership, whose Mission is: Daring to Care and Go Positive Now
Chief Education Officer, POP Protocol
Chief Mentor and Principal, China Foundations
Board Member, Principal, Alchemy
Board of Advisers, Dr. Oz’ foundation, Health Corps
Board of Advisers, Truli Media
Has started a Patreon campaign for: Healing the World, One Conversation at a Time
Webinar and course instructor, Recruiter.com
Founder, CEO and Executive Advisor, Mentor, Coach and Confidante:
Current and past client companies include:
GE, IBM, Merrill Lynch, British Airways, Xerox, Disney, Cisco, FedEx, Mattel, State Farm, Goldman Sachs, Accenture, Deutsche Bank, Morgan Stanley, Hyatt, Coca-Cola, Kaiser Permanente, AARP, E&Y, HCA, Costco, Northwest Mutual, USC, UCLA, University of Alabama, ESPN, Conference Board, Los Angeles DA, Superior Court Judges of Santa Clara County, ABA and the FBI.
Dr. Goulston lives in Los Angeles with his wife and three children.