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NWC Frequently Asked Questions
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Registration for the 2019 National Wellness Conference will open in early 2019. Be sure to join our mailing list for conference updates

Click on any of the questions below for answers to our most frequently asked questions, and please check back to this FAQ page throughout the year if you would like more information, as we'll be updating the information and adding to it as we approach NWC 2019.


If you don't find the answer online, we are happy to help. E-mail or call 715.342.2969

 Registration Questions

Click on any of the questions below for answers to our most frequently asked questions.

  1. Will there be special early registration pricing?
  2. Yes, Early Bird Registration rates will be announced when registration opens in early 2019. Be sure to join our mailing list for conference updates.
  3. I'm registering someone else (e.g., boss, colleague, spouse). Whose login information do I use?
  4. Always use the PARTICPANT'S username and password when registering to ensure any applicable discounts are applied and the registration is linked to their NWI member or Guest account. If you don't have the participant's username and password, call NWI at 715.342.2969 and we can complete the registration over the phone. If the participant does not have an account with NWI, you will need create a Guest Account or purchase a full NWI membership for them before starting the event registration. If the billing information is different than the participant's contact information, you'll have the opportunity to enter billing contact details at the end of the registration process.
  5. I am not an NWI Member. Can I still register online?
  6. Absolutely! There is no requirement to be a member to register, but you will have to create a guest account if you are not an NWI member. However, the benefit to being an NWI member is a significant discount on Main Conference registration, and the ability to log into your member account to access your event registration later. Click here for the complete list of NWI member benefits and information on joining.  
  7. Can I receive an invoice for my registration, or pay by check?
  8. Register online and select "Pay by Check." You will then be able print out a copy of your invoice and mail it with your payment or submit it to your employer for payment. You are not officially registered until complete payment is received.
  9. I am a current NWI member. How do I ensure I receive all applicable discounts?
  10. When you register online, be sure you log in with your member username and password first. The system will recognize you as a member and apply any discounts to all applicable registration items. Please call 715.342.2969 if the system is not recognizing you as a member; our membership department can verify your login information and expiration date. 
  11. Does my registration include a National Wellness Institute membership?
  12. No. Memberships are not included with NWC registration. It is encouraged that you become a member of NWI prior to registering for the Conference as there is a significant discount on Main Conference registration. Click here for the complete list of NWI member benefits and information on joining.
  13. I'm a full-time college student. Do I receive special pricing?
  14. Yes, student members of NWI can attend the full Main Conference at a highly discounted rate. If you are not already a student member of NWI, and are enrolled as a full-time student, register as a student member for only $35 for one year. You will need to upload proof of your full-time student status (e.g., a current class schedule with at least 9 current credits at the undergraduate level or at least 8 current credits at the graduate and doctoral level). Once you are registered as a member, log in before registering for the Conference. The system will then apply student rates to your registration.
  15. Do you offer any group discounts?
  16. Yes, we offer a discounted rate for teams of three or more. The discount applies to full Main Conference registration only. To receive the team discount, registrations for all team members must be received at the same time. Call 715.342.2969 to register your team or e-mail to request your team discount code to register online.
  17. I received a promo code. Where do I enter it?
  18. Promo codes may be applied online during checkout.
  19. Do I have to be registered for the Main Conference to sign up for a Worksite Wellness Certificate program or a Pre-conference program, and vice versa?
  20. You do not have to be attending one to participate in the other, but we highly recommend taking in all you can to get the full benefit of the National Wellness Conference experience.
  21. How do I make a change to a registration that has already been submitted? What if I need to add a registration item?
  22. Please e-mail or call 715.342.2969 to change your registration.
  23. Something's come up and I won't be able to make it to the NWC. What's your cancellation policy?
  24. NWI Event Cancellation Policy: Should you be unable to attend, a substitute delegate is welcome at no extra charge. A charge of 10% of the registration fee will be made for cancellations received in writing (or e-mailed with confirmation received) more than 15 business days prior to the start of the event. A charge of 50% of the registration fee will be assessed for cancellations received 15 or less business days prior to the start of the event. Please note, our Inclement Weather Policy is separate from the Cancellation Policy above. Please scroll down this page to see our Inclement Weather Policy. If you have any questions regarding your registration, contact NWI.
  25. Can I get a receipt for my Conference registration?
  26. Yes. You should have received a copy of your registration invoice via e-mail when you registered. If you are an NWI member, or have a guest account, log in to your account, click on "Manage Profile" and scroll down to "Event Registrations" to view your registration details, or click on "Orders" to view your past invoices. If you are not an NWI member, or need additional assistance, please e-mail or call 715.342.2969.
  27. Is there a deadline for registering for the National Wellness Conference?
  28. You can register as late as on-site for the Main Conference, but we recommend that you register at least a week in advance so your registration materials are ready and waiting for you at check-in. The last day to register online will be announced here on our website in 2019; after this date onsite registration rates will apply. If registering after the online registration cut off date, you must register during open check-in hours at the Gaylord Palms Resort & Convention Center in Kissimmee, Florida. Onsite registration is available for the Main Conference only.
  29. Are there exhibiting and sponsorship opportunities available?
  30. Yes! You can easily register as an exhibitor or sponsor by selecting the Exhibitor/Sponsor Attendee type during registration. Details on exhibiting and the levels of sponsorship will be available in 2019. Please join our mailing list to receive updates on this and other conference information as it becomes available.

Programming Questions

  1. Where can I find descriptions of Main Conference sessions offered at the NWC?
  2. A complete list of 2019 sessions will be online in 2019, and will be listed in the program book you will receive at check-in. Please join our mailing list to receive updates on this and other conference information as it becomes available.
  3. Do I have to pre-register for the breakout sessions I wish to attend?
  4. No, all breakouts sessions are included with your conference registration, and there is no need to pre-register. Feel free to attend whatever sessions you would like.
  5. Are handouts available for NWC sessions?
  6. In an effort to be greener, hard copies of session handouts will not be available on-site. Handouts, if available, may be downloaded at approximately one month prior to the conference. The handouts list will be updated frequently and handouts will remain online for approximately two months following the NWC.
  7. Is there a place I can purchase an audio recording from a session?
  8. Audio recordings of most NWC sessions will also be available for purchase. See your program book for details. 

Travel/Lodging/Dining Questions

  1. How do I get to the National Wellness Conference?
  2. You will find travel information here on the NWI website closer to the conference date. For airport information as well as details on all amenities at the Gaylord Palms Resort & Convention center, click here. Please join our mailing list to receive updates on this and other conference information as it becomes available.
  3. Is campus housing available?
  4. No. Our new location is not associated with a college campus, and therefore no campus housing options (dorm rooms) are available. However, the Gaylord Palms Resort & Conference Center will be offering our attendees significant rate discounts, and there are numerous other hotel options in the area. Please join our mailing list to receive updates on this and other conference information as it becomes available.  
  5. Where do I eat?
  6. Please check back to this page for updated information about meals during NWC 2019, and join our mailing list for conference updates.

    Click here to learn about the restaurants available on-site at the Gaylord Palms Resort & Convention Center. The hotel also offers 24-hour room service to its guests.

    Visit Click here for a list of area restaurants and all kinds of other attractions, including Walt Disney World® Resort, Universal Orlando Resort™, SeaWorld® Parks & Resort™, and more!

Continuing Education and Other Registrant Questions

  1. I want to earn some continuing education credits (CECs) at NWC. What do I do?
  2. For a current list of approved providers, click here. Participants must attend an entire session and complete the online session evaluation indicating which CEC type is needed (and include their name on it) to earn credit for that session. Certificates will be sent via e-mail approximately three weeks after the Conference. If you have not received your certificate by then, please verify the e-mail address we have on file for you through your account and contact us if you have any concerns.
  3. Is there a place I can work out nearby?
  4. Yes, Click here for a full list of the amenities at the Gaylord Palms Resort & Convention Center, including the Relâche Fitness Center, the Cypress Springs Family Fun Water Park, the South Beach Adult Pool (18+), numerous outdoor activities, and five local golf clubs.
  5. What's the weather typically like?
  6. Click here for detailed information on the weather in Kissimmee, Florida.
  7. What happens in the case of inclement weather?
  8. Inclement Weather Policy
    NWI conferences (including NWC) will be canceled due to inclement weather or other acts of God (including, but not limited to, flood, fire, or natural disaster) only if the venue and/or location of the event is closed or provides notice to NWI of its inability to hold the event, or if the local government declares an emergency status is in effect for the location of the event. If an NWI conference is canceled due to inclement weather or other acts of God as set forth herein, every attempt will be made to reschedule the event and your registration fee will be applied to the rescheduled event date. Any travel expenses that may have been incurred cannot be refunded under any circumstances. If the NWI event is held but weather conditions (whether forecasted or actualized) prohibit you from traveling, NWI cannot refund your registration fee.